0845 543 6288
Account Executive Wales £30000 | Account Executive East Midlands £0 | Account Executive South West £40000 | Other North West £18000 | Broker North West £50000 | North West £80000 | Account Handler West Midlands £42000 | Account Handler Yorkshire £35000 | Account Handler South West £35000 | Account Handler £26000 | Claims £25000 | Claims North West £23000 | Account Executive £45000 | Account Handler West Midlands £22000 | Underwriter South East £30000 | Underwriting London £85000 | Loss Adjusting South East £35000 | Other South West £100000 | Other West Midlands £100000 | Other Yorkshire £100000 | Claims Manager North West £55000 | Other North West £30000 | Underwriting North West £50000 | Other North West £30000 | Claims Manager North West £55000 | Other North West £60000 | Other North West £32000 | Other North West £40000 | Account Handler North West £35000 | Sales & Business Development North West £25000 | Other North West £20000 | Other North West £16000 | Claims North West £20000 | Account Handler North West £18000 | Account Handler London £55000 | Property Claims Handler £24000 | Account Handler £25000 | Account Executive London £45000 | Sales & Business Development North West £50000 | Other North West £40000 | Sales & Business Development £40000 | Sales & Business Development West Midlands £80000 | Claims North West £25000 | Other £30000 | Claims South East £35000 | Account Handler North West £35000 | Underwriter £30000 | Claims South East £70000 | Account Handler £17000 | Account Handler London £45000 | Account Handler £24000 | Account Handler £27000 | Loss Adjusting £35000 | Loss Adjusting £35000 | Loss Adjusting £35000 | Account Handler £25000 | Account Handler North West £25000 | Account Handler £35000 | Account Handler £25000 | Claims £45000 | Account Handler £20000 | Other £18000 | Account Handler £25000 | Account Handler £16000 | Other £60000 | Account Handler £40000 | Account Handler £45000 | Loss Adjusting £45000 | Account Handler North West £27000 | Account Handler North West £32000 | Account Handler North West £28000 | Account Handler North West £18000 | Other North West £25000 | Claims South West £30000 | Other North West £30000 | Sales Support South West £17000 | Underwriter £25000 | Sales & Business Development East £30000 | Sales & Business Development £18000 | Other £27000 | Other West Midlands £16500 | Risk Management West Midlands £35000 | Account Handler North West £25000 | Other North West £35000 | Wording Technician North West £30000 | Sales & Business Development £18000 | Account Handler £20000 | Other £22000 | Other £30000 | Other North West £30000 | Compliance & Regulatory North West £50000 | Sales & Business Development North West £40000 | Account Handler North West £25000 | Commercial Underwriter North West £30000 | Account Handler North West £25000 | Loss Adjusting £30000 | Loss Adjusting £25000 | Sales Support £18000 | Other £18000 | Account Executive East Midlands £60000 | Broker East Midlands £40000 | FNOL Claims Handler North West £17000 | Other North West £18000 | Claims North West £20000 | Account Executive East £40000 | Account Handler East Midlands £35000 | Account Executive East Midlands £60000 | Other North West £22000 | Account Handler Yorkshire £40000 | Other Wales £25000 | Other £20000 | Other North West £25000 | Underwriting Assistant North West £25000 | Underwriting North West £40000 | Compliance & Regulatory North West £30000 | Other North West £25000 | Other North West £20000 | Personal Lines £18000 | Sales & Business Development £18000 | Account Handler North West £30000 | Broker London £30000 | Sales & Business Development East £45000 | Sales & Business Development East £70000 | Account Handler £35000 | Sales & Business Development South East £50000 | Account Handler South West £35000 | Other £19000 | Other Yorkshire £24000 | Other £16000 | Claims North West £23000 | Underwriting Team Leader Wales £000 | Account Handler £35000 | Account Handler £35000 | Account Executive South East £50000 | Account Handler South East £50000 | Account Executive South East £50000 | General Management London £80000 | Account Handler North West £24000 | Sales & Business Development West Midlands £65000 | Account Handler East Midlands £40000 | Account Handler West Midlands £40000 | Development Underwriter North West £40000 | Claims North West £16500 | Claims North West £40000 | Claims Yorkshire £40000 | Personal Lines North West £22500 | Account Handler Yorkshire £24000 | Sales & Business Development East £25000 | Healthcare North West £15000 | Claims East £15000 | Account Handler East £30000 | Claims North West £18000 | Account Handler North West £30000 | Account Executive £50000 | Account Executive North West £60000 | Other North West £40000 | Sales & Business Development South East £28000 | Sales & Business Development South East £45000 | Sales & Business Development North West £28000 | Account Handler London £30000 | Account Handler Yorkshire £40000 | Broker Technician North West £50000 | Account Executive North West £60000 |

Vacancy Information

Client Support Advisor
Vacancy Reference Number:1608-4TW
Location: North West
Salary:
Description: Personal Specification

Ideally, possessing a good educational background with basic IT literacy and navigational skills Excellent communication and interpersonal skills Organizational and self-management skills Professional telephone manner Excellent product knowledge Flexible attitude, good team player with a sense of humour and a highly developed sense of personal initiative

Role Specific Responsibilities

To manage and administer a portfolio of Group Corporate Private Medical Insurance Clients. Maintain and develop our computerised customer and prospect database Organise IT Obtain renewal terms from insurers and provide key details of premiums and members to the insurance adviser for a large portfolio of company clients Inform insurers of any changes within the companies membership lists Check all documentation received from insurers for clients, ensuring all details are correct and then distributing to each client through the postal service Liaising with insurers when any documentation that is received is incorrect and ensuring that any mistakes are rectified within a short timescale Ensure correct invoices are issued to the client by the insurer and follow through to payment Completing renewal reviews and reports for the adviser to take to client Submit business on our database and ensuring all renewal details are sent to the insurer High number of calls & emails are received so need to maintain full records of all calls and emails from and to clients and insurers and updating database with a trail Being an active team member supporting all members of the team with day to day tasks Ensuring that all information received is treated properly by complying with the Data Protection Act Develop and maintain valuable relationships

Other Responsibilities

Assist in maintaining good working relationships with insurance companies Adherence to, and complete awareness of the guidelines of the company staff handbook Maintain own self-development and where possible, attend staff training arranged by the sales / administration team Any other duties as requested from time to time by the management team and/or Directors

Teamwork

To work as part of a team to achieve the departmental standards. To work together with other departments and divisions within the organisation to identify any process improvements and improve standards, efficiency and profitability.

Knowledge

To ensure that a good level of understanding and knowledge of the organisations products and systems. Ensure that customer queries can be dealt with accurately and appropriately and supported by the department. To take responsibility for their own personal development, in line with the agreed annual performance objectives. Such other duties as the management may from time to time reasonably require.

Regulatory Responsibilities

Awareness of the rules and regulations and practice requirements of all regulatory procedures including the Financial Conduct Authority, Data Protection Act, Money Laundering, Telephone; Email, Mailing and Facsimile Preference Services, and any other regulatory practices introduced or superseding the aforementioned authorities.

Knowledge, Experience and Qualifications

Experience in Insurance industry desirable A working knowledge of how to operate Word, Excel and E-mail. Well developed communication skills, both written and verbal. Excellent customer focus. Good time management. Clear telephone manner and clear listening skills. Team player. Flexible approach. Demonstrates drive and positive approach to work and a determination and motivation to achieve targets. The foregoing is not an exhaustive job description, it does, however, highlight what will be your principal responsibilities

 
For more information contact us at jobs@irsrecruitment.co.uk and attach your CV