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Account Executive Wales £30000 | Account Executive East Midlands £0 | Account Executive South West £40000 | Other North West £18000 | Broker North West £50000 | North West £80000 | Account Handler West Midlands £42000 | Account Handler Yorkshire £35000 | Account Handler South West £35000 | Account Handler £26000 | Claims £25000 | Claims North West £23000 | Account Executive £45000 | Account Handler West Midlands £22000 | Underwriter South East £30000 | Underwriting London £85000 | Loss Adjusting South East £35000 | Other South West £100000 | Other West Midlands £100000 | Other Yorkshire £100000 | Claims Manager North West £55000 | Other North West £30000 | Underwriting North West £50000 | Other North West £30000 | Claims Manager North West £55000 | Other North West £60000 | Other North West £32000 | Other North West £40000 | Account Handler North West £35000 | Sales & Business Development North West £25000 | Other North West £20000 | Other North West £16000 | Claims North West £20000 | Account Handler North West £18000 | Account Handler London £55000 | Property Claims Handler £24000 | Account Handler £25000 | Account Executive London £45000 | Sales & Business Development North West £50000 | Other North West £40000 | Sales & Business Development £40000 | Sales & Business Development West Midlands £80000 | Claims North West £25000 | Other £30000 | Claims South East £35000 | Account Handler North West £35000 | Underwriter £30000 | Claims South East £70000 | Account Handler £17000 | Account Handler London £45000 | Account Handler £24000 | Account Handler £27000 | Loss Adjusting £35000 | Loss Adjusting £35000 | Loss Adjusting £35000 | Account Handler £25000 | Account Handler North West £25000 | Account Handler £35000 | Account Handler £25000 | Claims £45000 | Account Handler £20000 | Other £18000 | Account Handler £25000 | Account Handler £16000 | Other £60000 | Account Handler £40000 | Account Handler £45000 | Loss Adjusting £45000 | Account Handler North West £27000 | Account Handler North West £32000 | Account Handler North West £28000 | Account Handler North West £18000 | Other North West £25000 | Claims South West £30000 | Other North West £30000 | Sales Support South West £17000 | Underwriter £25000 | Sales & Business Development East £30000 | Sales & Business Development £18000 | Other £27000 | Other West Midlands £16500 | Risk Management West Midlands £35000 | Account Handler North West £25000 | Other North West £35000 | Wording Technician North West £30000 | Sales & Business Development £18000 | Account Handler £20000 | Other £22000 | Other £30000 | Other North West £30000 | Compliance & Regulatory North West £50000 | Sales & Business Development North West £40000 | Account Handler North West £25000 | Commercial Underwriter North West £30000 | Account Handler North West £25000 | Loss Adjusting £30000 | Loss Adjusting £25000 | Sales Support £18000 | Other £18000 | Account Executive East Midlands £60000 | Broker East Midlands £40000 | FNOL Claims Handler North West £17000 | Other North West £18000 | Claims North West £20000 | Account Executive East £40000 | Account Handler East Midlands £35000 | Account Executive East Midlands £60000 | Other North West £22000 | Account Handler Yorkshire £40000 | Other Wales £25000 | Other £20000 | Other North West £25000 | Underwriting Assistant North West £25000 | Underwriting North West £40000 | Compliance & Regulatory North West £30000 | Other North West £25000 | Other North West £20000 | Personal Lines £18000 | Sales & Business Development £18000 | Account Handler North West £30000 | Broker London £30000 | Sales & Business Development East £45000 | Sales & Business Development East £70000 | Account Handler £35000 | Sales & Business Development South East £50000 | Account Handler South West £35000 | Other £19000 | Other Yorkshire £24000 | Other £16000 | Claims North West £23000 | Underwriting Team Leader Wales £000 | Account Handler £35000 | Account Handler £35000 | Account Executive South East £50000 | Account Handler South East £50000 | Account Executive South East £50000 | General Management London £80000 | Account Handler North West £24000 | Sales & Business Development West Midlands £65000 | Account Handler East Midlands £40000 | Account Handler West Midlands £40000 | Development Underwriter North West £40000 | Claims North West £16500 | Claims North West £40000 | Claims Yorkshire £40000 | Personal Lines North West £22500 | Account Handler Yorkshire £24000 | Sales & Business Development East £25000 | Healthcare North West £15000 | Claims East £15000 | Account Handler East £30000 | Claims North West £18000 | Account Handler North West £30000 | Account Executive £50000 | Account Executive North West £60000 | Other North West £40000 | Sales & Business Development South East £28000 | Sales & Business Development South East £45000 | Sales & Business Development North West £28000 | Account Handler London £30000 | Account Handler Yorkshire £40000 | Broker Technician North West £50000 | Account Executive North West £60000 |

Vacancy Information

Customer Claims Manager
Vacancy Reference Number:1701-50SH
Location: North West
Salary:
Description: Our client is seeking a Customer Claims Manager to join our client in Manchester. The successful candidate MUST be able to drive as you are required to travel between offices. As the Customer Claims Manager you will be responsible for managing and overseeing the claims service to our customers, ensuring customer and business performance targets and budgets are met.

You will be required to analyse Management Information (MI) to identify and apply improvements to processes to drive forward efficiencies and manage claims spend without compromising on customer delivery.

To apply for this role the candidate must have the following skills

  • CII qualification would be preferable
  • Experience within motor claims at a managerial level, including operational delivery is essential
  • Detailed understanding of reserving and cost management
  • Experience of setting budgets, resource forecasting and cost control in a claims environment
  • Experience of analysing MI and presenting results to a wider audience
  • People management and leadership skills with the ability to motivate employees in a high pressured environment
  • Experience in performing operational activities including employee engagement, requirements gathering, solution review, process improvements and training
  • Excellent knowledge of financial services, motor insurance products, FCA requirements including Treating Customers Fairly (TCF)
  • Excellent knowledge of the end-to-end claims process and what impacts the cost of claims
  • Excellent written and oral communication skills coupled with the ability to listen, question and understand operational and business needs
  • Strong presentation skills
  • Good time management and organisation skills
  • Logical problem solving skills
  • Excellent data and statistical analysis skills
  • Influencing and negotiation skills

    How to apply:

    If you would like to be considered for this role please forward your CV in confidence or contact Stuart Holland quoting reference 1701-50SH

    Due to the high volume of applications that we receive, if you do not hear from us within 7days unfortunately your application has been unsuccessful

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    For more information contact us at jobs@irsrecruitment.co.uk and attach your CV