0845 543 6288
Broker North West £18000 | Broker North West £50000 | North West £80000 | Claims £25000 | Claims North West £23000 | Underwriter South East £30000 | Underwriting London £85000 | Other South West £100000 | Other West Midlands £100000 | Other Yorkshire £100000 | Other North West £30000 | Underwriting North West £50000 | Other North West £30000 | Other North West £60000 | Other North West £32000 | Other North West £40000 | Other North West £20000 | Other North West £16000 | Claims North West £20000 | Other North West £40000 | Claims North West £25000 | Other £30000 | Claims South East £35000 | Underwriter £30000 | Claims South East £70000 | Account Handler £17000 | Claims £45000 | Other £18000 | Other £60000 | Other North West £25000 | Claims South West £30000 | Other North West £30000 | Underwriter £25000 | Other £27000 | Other North West £35000 | Other £22000 | Other £30000 | Other North West £30000 | Other £18000 | Broker East Midlands £40000 | Other North West £18000 | Claims North West £20000 | Other North West £22000 | Other Wales £25000 | Other £20000 | Other North West £25000 | Underwriting North West £40000 | Compliance & Regulatory North West £30000 | Other North West £25000 | Other North West £20000 | Broker London £30000 | Account Handler South West £35000 | Other £19000 | Other Yorkshire £24000 | Other £16000 | Claims North West £23000 | Account Handler £35000 | Sales & Business Development West Midlands £65000 | Account Handler East Midlands £40000 | Development Underwriter North West £40000 | Claims North West £16500 | Claims North West £40000 | Claims Yorkshire £40000 | Account Handler Yorkshire £24000 | Healthcare North West £15000 | Claims East £15000 | Claims North West £18000 | Account Handler North West £30000 | Account Executive £50000 | Account Executive North West £60000 | Other North West £40000 | Sales & Business Development South East £28000 | Sales & Business Development South East £45000 | Sales & Business Development North West £28000 | Account Handler London £30000 | Account Handler Yorkshire £40000 | Broker Technician North West £50000 | Account Executive North West £60000 | Other £21000 | Account Handler North East £47000 | Account Executive North East £70000 | Account Handler North West £20000 | Account Handler London £25000 | Personal Lines East £40000 | Claims Wales £20000 | Claims South East £22000 | Account Handler North West £20000 | Account Handler East Midlands £28000 | Account Handler South West £40000 | Account Executive East Midlands £70000 | Personal Lines Yorkshire £22000 | Account Handler North West £40000 | Account Handler Yorkshire £27000 | Account Handler East Midlands £30000 | Account Handler East Midlands £25000 | Account Executive East Midlands £60000 | Account Executive East Midlands £60000 | Account Executive East Midlands £60000 | Account Handler Yorkshire £30000 | Account Handler East Midlands £25000 | Account Executive North West £40000 | Sales & Business Development East Midlands £50000 | Sales & Business Development North West £25000 | Commercial Underwriter North East £40000 | Sales & Business Development Yorkshire £30000 | Account Handler North West £20000 | Sales & Business Development North West £45000 | Sales & Business Development North West £25000 | Risk Management East Midlands £65000 | Account Handler London £25000 | Account Executive East Midlands £60000 | Account Executive East Midlands £25000 | Account Handler North West £20000 | Account Handler North West £35000 | Broker North West £20000 | Loss Adjusting North East £40000 | Loss Adjusting North West £40000 | Account Executive West Midlands £60000 | Account Executive London £50000 | Account Handler West Midlands £40000 | Account Handler East £25000 | Account Handler North West £30000 | Account Handler Wales £25000 | Account Handler South East £37000 | Sales & Business Development Wales £40000 | Account Handler Yorkshire £35000 | North West £35000 | Sales & Business Development Yorkshire £45000 | Account Handler North West £30000 | Account Handler South West £25000 | Motor Fleet Underwriter North West £25000 | Claims North West £25000 | Personal Lines North West £30000 | Underwriting North West £25000 | Account Handler North West £19000 | Claims North West £21000 | Broker South East £80000 | Account Executive North West £37000 | Sales & Business Development East £30000 | Account Executive East £50000 | Account Executive Yorkshire £60000 | Sales & Business Development East £50000 | Account Handler Yorkshire £27000 | Broker West Midlands £35000 | Account Handler East £32000 | Sales & Business Development North West £30000 | Account Handler Yorkshire £25000 | Account Handler North West £35000 | Sales & Business Development East £25000 | Account Handler North West £25000 | Account Executive North East £35000 | Sales & Business Development North East £45000 | Account Handler North West £23000 | Account Handler East £25000 | Account Handler North West £30000 | Other £50000 | Sales & Business Development North West £25000 | Sales & Business Development North West £20000 | Sales & Business Development North West £20000 | Sales & Business Development North West £18000 | Account Handler Yorkshire £25000 | Account Executive South East £60000 | Account Executive South West £60000 | Account Handler South West £32000 | Claims North West £22000 | Claims Yorkshire £30000 | Account Handler East Midlands £35000 | Other North West £40000 | Sales & Business Development Yorkshire £22000 | Healthcare North West £30000 | Sales & Business Development North West £30000 | Account Executive East £30000 |

Vacancy Information

Customer Claims Manager
Vacancy Reference Number:1701-50SH
Location: North West
Salary:
Description: Our client is seeking a Customer Claims Manager to join our client in Manchester. The successful candidate MUST be able to drive as you are required to travel between offices. As the Customer Claims Manager you will be responsible for managing and overseeing the claims service to our customers, ensuring customer and business performance targets and budgets are met.

You will be required to analyse Management Information (MI) to identify and apply improvements to processes to drive forward efficiencies and manage claims spend without compromising on customer delivery.

To apply for this role the candidate must have the following skills

  • CII qualification would be preferable
  • Experience within motor claims at a managerial level, including operational delivery is essential
  • Detailed understanding of reserving and cost management
  • Experience of setting budgets, resource forecasting and cost control in a claims environment
  • Experience of analysing MI and presenting results to a wider audience
  • People management and leadership skills with the ability to motivate employees in a high pressured environment
  • Experience in performing operational activities including employee engagement, requirements gathering, solution review, process improvements and training
  • Excellent knowledge of financial services, motor insurance products, FCA requirements including Treating Customers Fairly (TCF)
  • Excellent knowledge of the end-to-end claims process and what impacts the cost of claims
  • Excellent written and oral communication skills coupled with the ability to listen, question and understand operational and business needs
  • Strong presentation skills
  • Good time management and organisation skills
  • Logical problem solving skills
  • Excellent data and statistical analysis skills
  • Influencing and negotiation skills

    How to apply:

    If you would like to be considered for this role please forward your CV in confidence or contact Stuart Holland quoting reference 1701-50SH

    Due to the high volume of applications that we receive, if you do not hear from us within 7days unfortunately your application has been unsuccessful

  •  
    For more information contact us at jobs@irsrecruitment.co.uk and attach your CV