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Vacancy Information

Claims Handler - Accidental Damage
Vacancy Reference Number:1701-51SH
Location: North West
Description: Our client is seeking a Claims Handler within their Accidental Damage in Manchester You will be required to take motor claims telephone calls from customers, asking appropriate questions in order to obtain the necessary information, and to log all the required details on the system, on new and existing claims.


  • To proactively record, process and settle claims in accordance with our principles and procedures and to maintain files within our service standards
  • To ensure that all files are reserved accurately and promptly within our reserving philosophy. To be personally responsible for ensuring the reserves fully reflect the level of damages on each file
  • To process cheques on claims files as required and in accordance with your authorities
  • To identify and champion potential fraudulent claims and action as per guidelines
  • Ensure liability is agreed within existing case law and accident circumstances
  • Handling total loss claims
  • Handling theft claims
  • Complaint Management (beyond first call)
  • Handling LEI claims
  • Recovery of Outlay
  • Effectively negotiate with customers, suppliers all relevant third party representatives

    To apply for this role the candidate must have the following skills

  • Proven experience of handling motor claims is essential
  • File management of customer claims including making total loss payments
  • Complaint resolution
  • Strong technical skills within motor claims
  • Excellent communication skills, both verbal and written
  • Strong negotiation and influencing skills, confident challenger
  • Good time management and organisation skills with the ability to prioritise work
  • Problem solving skills with the ability to adopt a logical approach to resolving problems
  • Ability to make decisions
  • Strong customer service skills
  • Excellent numeracy and literacy skills

    How to apply:

    If you would like to be considered for this role please forward your CV in confidence or contact Stuart Holland quoting reference 1701-51

    Due to the high volume of applications that we receive, if you do not hear from us within 7days unfortunately your application has been unsuccessful

    For more information contact us at jobs@irsrecruitment.co.uk and attach your CV