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Vacancy Information

Engineering Claims Manager
Vacancy Reference Number:1701-53SH
Location: North West
Description: Our client is seeking an Engineering Claims Manager to lead and manage their in house engineering team. The successful candidate will develop and build the team In House Engineers and ensure all inspections and actions are resolved within a reasonable time period in accordance with our client s company policies and Procedures.

Key Objectives:

  • to lead and develop the engineering team
  • Develop and manage all departmental procedures and drive improvements in the processes, procedures and systems
  • provide regular reports to the claims manager on the status oh KPI s and SLA s
  • to develop and manage relationships with claims suppliers at an operational level
  • to ensure compliance with company and standards/regulations at all times
  • to help identify potential fraudulent claims and action as per guidelines
  • to adhere to and consider all regulatory requirements at all times, including TCF, DPA, AML and Anti Bribery principles, and ensure all direct reports are compliant.
  • Ensure that all claims files are reserved accurately and promptly
  • To keep a breast of technical and legal developments within the Vehicle repair market
  • To keep abreast of technical and legal departments with the claims market
  • To assist in building engineering strategy and business plans to ensure claims delivers our vision and targets.
  • Assist the IHE team with any queries and handle more complex claims/inspections where appropriate
  • To work closely with other teams and departments to ensure consistency and best practice
  • Responsible for conducting staff management duties

    To apply for this role the candidate must have the following skills:

  • Good time management and origination skills
  • Good numeracy and literacy skills
  • Negotiation and influencing skills
  • Excellent Communication skills both verbal and written
  • Influencing and negotiation skills
  • Problem solving skills
  • Leadership and people management skills and ability to motivate employees in a high pressurised environment

    The Person To apply for this role it is essential that the successful candidate has experience in:

  • Experience of claims reporting management of ACPC
  • Team Management
  • Knowledge of auditing claims files & suppliers preferable
  • Motor claims experience at a senior level
  • A comprehensive knowledge of motor vehicles, modern repair techniques, estimating methods, technology and equipment used in the vehicle repair environment.
  • Managing a team of employees, via other team leaders would be optional

    The successful candidate should have knowledge of all aspects of motor claims management and personal motor claims handling, Good understanding of the business objectives and knowledge of FCA requirements (including TCF)

    How to apply:

    If you would like to be considered for this role please forward your CV in confidence or contact Stuart Holland quoting reference 1701-53SH

    Due to the high volume of applications that we receive, if you do not hear from us within 7days unfortunately your application has been unsuccessful.

    For more information contact us at jobs@irsrecruitment.co.uk and attach your CV