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Vacancy Information

In-House Engineer
Vacancy Reference Number:1701-52SH
Location: North West
Salary:
Description: Are you looking for a new career with a fast-growing, dynamic company. Well look no further. Our client is looking for in-house Engineers to join there Claims team.

The role will be office-based and are responsible for ensuring motor vehicles that are subject to a motor claim are repaired to their pre-accident condition by using the most appropriate methods at the correct cost. You will accurately value and categorise vehicles if they are deemed beyond economical repair or are stolen and unrecovered, by carrying out extensive market research and engaging with the customer to set their expectations.

As an in-house Engineer, you will be required to identify fraudulent activity through investigative practice and liaison with claims colleagues, to correctly identify and advise on vehicle modifications which are non-standard to original equipment.

You will be expected to support all aspects of the business in order to assist in the claims process for both insured and third party in order to speed up settlement and minimise cost.

Job responsibilities:

  • Negotiate settlement of motor vehicles
  • Work to agreed timescales and business parameters
  • Liaise directly with customers
  • Extensive vehicle make up knowledge
  • Ensure all work is carried out within agreed KPIs and SLAs
  • Knowledge of relevant legislation – Financial Ombudsman Service (FOS) Financial Services Authority (FSA) Data Protection Act (DPA)

    Job-specific competencies:

    Experience

  • Solid motor claims knowledge
  • Proven experience of working in a similar role
  • Excellent communication skills
  • Influencing, negotiation and relationship building

    Knowledge

  • Competent understanding of insurance principals
  • Good working knowledge of vehicle types, makes and models

    Behaviours

  • Commercially focused
  • Self-motivated and enthusiastic
  • An organised and proactive approach
  • Ability to work on own initiative and as part of a team
  • A flexible approach and positive attitude
  • Emphasis on attention to detail and accuracy
  • Take initiative to make decisions
  • Strive to drive business improvements to contribute to the success of the business

    If you feel this is your next challenge and you want to join a fast growing, award-winning company with a vibrant working environment and a dynamic workforce, please contact Stuart Holland quoting reference 1701-52SH

    Due to the high volume of applications that we receive, if you do not hear from us with 7 days, unfortunately your application has been unsuccessful

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    For more information contact us at jobs@irsrecruitment.co.uk and attach your CV