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Vacancy Information

Claims Team Manager
Vacancy Reference Number:1702-41AC
Description: Our client is looking to recruit a Claims Team Manager to join their team in Cheshire.

Roles & Responsibilities:

  • Devising & delivering the Claims Team Business Plan;
  • Managing the group of Team Leader currently 6 Team Leaders
  • Supporting the Team Leaders with any personnel issues such as under-performance of individuals, conducting disciplinaries / grievances alongside the team leaders;
  • Ensuring that file & call audits are completed along with other internal audits to ensure that service standards are met, the clients advised appropriately and all elements of the claim are captured where possible;
  • Helping to establish processes within the team;
  • Coaching, developing and supporting the Team Leaders to ensure that their teams achieve their targets, KPIs and our SLAs utilising Management Information Reports;
  • Monthly 1-2-1s and regular appraisals with the team leaders- arranging / conducting training to develop the team leaders and ensuring that the 2.5 hours training time is met per individual within the teams;
  • Ensuring that probationary reviews, annual reviews & pay reviews are conducted across the team;
  • Building and maintaining relationships with suppliers, reviewing monthly MI from suppliers to ensure they are performing, adhering to SLAs, dealing with any complaints against suppliers;
  • Attending monthly management meetings with team managers across the business to report on the performance of the claims team.
  • Organising the day-to-day and month-to-month workloads across the teams including work distribution, ensuring that team diaries are managed and maintained appropriately and work covered in the event of any unplanned absences;
  • Responsible for Call Analysis and liaison with team leaders to ensure all calls are answered and answered within 10 seconds maximum;
  • Formulating bonus structures / incentives / job descriptions across the team;
  • Acknowledging, investigating, reviewing and responding to first-tier formal complaints within the Claims Team, in accordance with our Complaints Procedure;
  • Recruitment Planning & Selection for the team reviewing staffing levels in accordance with the Recruitment Strategy and monitoring of claims volumes across the whole team;
  • Arranging Out of Hours rota;
  • Helping and supporting with the delivery of training;
  • Building and maintaining relationships with key contacts at insurance brokers, establishing yourself as the key contact in the event of any problems / issues / complaints;
  • Arranging and attending monthly Team Leader meetings Required Skills & Experience:
  • Have excellent attention to detail, organisation skills and be able to prioritise work accordingly;
  • Must have excellent claims knowledge and/or previous management experience;
  • Be experienced in problem-solving;
  • Be confident, enthusiastic, positive, motivated and willing to learn & progress within the company.
  • Have an excellent, efficient, friendly and professional manner;
  • Have excellent communication / customer care skills;

    If you would like to hear more information about this opportunity please contact Andrew Camilleri quoting reference 1702-41AC

    Due to the high volume of applications that we receive, if you do not hear from us within 7days unfortunately your application has been unsuccessful.

    For more information contact us at jobs@irsrecruitment.co.uk and attach your CV