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Vacancy Information

Claims Team Manager
Vacancy Reference Number:1702-41AC
Location:
Salary:
Description: Our client is looking to recruit a Claims Team Manager to join their team in Cheshire.

Roles & Responsibilities:

  • Devising & delivering the Claims Team Business Plan;
  • Managing the group of Team Leader currently 6 Team Leaders
  • Supporting the Team Leaders with any personnel issues such as under-performance of individuals, conducting disciplinaries / grievances alongside the team leaders;
  • Ensuring that file & call audits are completed along with other internal audits to ensure that service standards are met, the clients advised appropriately and all elements of the claim are captured where possible;
  • Helping to establish processes within the team;
  • Coaching, developing and supporting the Team Leaders to ensure that their teams achieve their targets, KPIs and our SLAs utilising Management Information Reports;
  • Monthly 1-2-1s and regular appraisals with the team leaders- arranging / conducting training to develop the team leaders and ensuring that the 2.5 hours training time is met per individual within the teams;
  • Ensuring that probationary reviews, annual reviews & pay reviews are conducted across the team;
  • Building and maintaining relationships with suppliers, reviewing monthly MI from suppliers to ensure they are performing, adhering to SLAs, dealing with any complaints against suppliers;
  • Attending monthly management meetings with team managers across the business to report on the performance of the claims team.
  • Organising the day-to-day and month-to-month workloads across the teams including work distribution, ensuring that team diaries are managed and maintained appropriately and work covered in the event of any unplanned absences;
  • Responsible for Call Analysis and liaison with team leaders to ensure all calls are answered and answered within 10 seconds maximum;
  • Formulating bonus structures / incentives / job descriptions across the team;
  • Acknowledging, investigating, reviewing and responding to first-tier formal complaints within the Claims Team, in accordance with our Complaints Procedure;
  • Recruitment Planning & Selection for the team reviewing staffing levels in accordance with the Recruitment Strategy and monitoring of claims volumes across the whole team;
  • Arranging Out of Hours rota;
  • Helping and supporting with the delivery of training;
  • Building and maintaining relationships with key contacts at insurance brokers, establishing yourself as the key contact in the event of any problems / issues / complaints;
  • Arranging and attending monthly Team Leader meetings Required Skills & Experience:
  • Have excellent attention to detail, organisation skills and be able to prioritise work accordingly;
  • Must have excellent claims knowledge and/or previous management experience;
  • Be experienced in problem-solving;
  • Be confident, enthusiastic, positive, motivated and willing to learn & progress within the company.
  • Have an excellent, efficient, friendly and professional manner;
  • Have excellent communication / customer care skills;

    If you would like to hear more information about this opportunity please contact Andrew Camilleri quoting reference 1702-41AC

    Due to the high volume of applications that we receive, if you do not hear from us within 7days unfortunately your application has been unsuccessful.

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    For more information contact us at jobs@irsrecruitment.co.uk and attach your CV