0845 543 6288
Account Executive Wales £30000 | Account Executive East Midlands £0 | Account Executive South West £40000 | Other North West £18000 | Broker North West £50000 | North West £80000 | Account Handler West Midlands £42000 | Account Handler Yorkshire £35000 | Account Handler South West £35000 | Account Handler £26000 | Claims £25000 | Claims North West £23000 | Account Executive £45000 | Account Handler West Midlands £22000 | Underwriter South East £30000 | Underwriting London £85000 | Loss Adjusting South East £35000 | Other South West £100000 | Other West Midlands £100000 | Other Yorkshire £100000 | Claims Manager North West £55000 | Other North West £30000 | Underwriting North West £50000 | Other North West £30000 | Claims Manager North West £55000 | Other North West £60000 | Other North West £32000 | Other North West £40000 | Account Handler North West £35000 | Sales & Business Development North West £25000 | Other North West £20000 | Other North West £16000 | Claims North West £20000 | Account Handler North West £18000 | Account Handler London £55000 | Property Claims Handler £24000 | Account Handler £25000 | Account Executive London £45000 | Sales & Business Development North West £50000 | Other North West £40000 | Sales & Business Development £40000 | Sales & Business Development West Midlands £80000 | Claims North West £25000 | Other £30000 | Claims South East £35000 | Account Handler North West £35000 | Underwriter £30000 | Claims South East £70000 | Account Handler £17000 | Account Handler London £45000 | Account Handler £24000 | Account Handler £27000 | Loss Adjusting £35000 | Loss Adjusting £35000 | Loss Adjusting £35000 | Account Handler £25000 | Account Handler North West £25000 | Account Handler £35000 | Account Handler £25000 | Claims £45000 | Account Handler £20000 | Other £18000 | Account Handler £25000 | Account Handler £16000 | Other £60000 | Account Handler £40000 | Account Handler £45000 | Loss Adjusting £45000 | Account Handler North West £27000 | Account Handler North West £32000 | Account Handler North West £28000 | Account Handler North West £18000 | Other North West £25000 | Claims South West £30000 | Other North West £30000 | Sales Support South West £17000 | Underwriter £25000 | Sales & Business Development East £30000 | Sales & Business Development £18000 | Other £27000 | Other West Midlands £16500 | Risk Management West Midlands £35000 | Account Handler North West £25000 | Other North West £35000 | Wording Technician North West £30000 | Sales & Business Development £18000 | Account Handler £20000 | Other £22000 | Other £30000 | Other North West £30000 | Compliance & Regulatory North West £50000 | Sales & Business Development North West £40000 | Account Handler North West £25000 | Commercial Underwriter North West £30000 | Account Handler North West £25000 | Loss Adjusting £30000 | Loss Adjusting £25000 | Sales Support £18000 | Other £18000 | Account Executive East Midlands £60000 | Broker East Midlands £40000 | FNOL Claims Handler North West £17000 | Other North West £18000 | Claims North West £20000 | Account Executive East £40000 | Account Handler East Midlands £35000 | Account Executive East Midlands £60000 | Other North West £22000 | Account Handler Yorkshire £40000 | Other Wales £25000 | Other £20000 | Other North West £25000 | Underwriting Assistant North West £25000 | Underwriting North West £40000 | Compliance & Regulatory North West £30000 | Other North West £25000 | Other North West £20000 | Personal Lines £18000 | Sales & Business Development £18000 | Account Handler North West £30000 | Broker London £30000 | Sales & Business Development East £45000 | Sales & Business Development East £70000 | Account Handler £35000 | Sales & Business Development South East £50000 | Account Handler South West £35000 | Other £19000 | Other Yorkshire £24000 | Other £16000 | Claims North West £23000 | Underwriting Team Leader Wales £000 | Account Handler £35000 | Account Handler £35000 | Account Executive South East £50000 | Account Handler South East £50000 | Account Executive South East £50000 | General Management London £80000 | Account Handler North West £24000 | Sales & Business Development West Midlands £65000 | Account Handler East Midlands £40000 | Account Handler West Midlands £40000 | Development Underwriter North West £40000 | Claims North West £16500 | Claims North West £40000 | Claims Yorkshire £40000 | Personal Lines North West £22500 | Account Handler Yorkshire £24000 | Sales & Business Development East £25000 | Healthcare North West £15000 | Claims East £15000 | Account Handler East £30000 | Claims North West £18000 | Account Handler North West £30000 | Account Executive £50000 | Account Executive North West £60000 | Other North West £40000 | Sales & Business Development South East £28000 | Sales & Business Development South East £45000 | Sales & Business Development North West £28000 | Account Handler London £30000 | Account Handler Yorkshire £40000 | Broker Technician North West £50000 | Account Executive North West £60000 |

Vacancy Information

Complaints Team Leader/CG Team Leader
Vacancy Reference Number:1702-43AC
Location:
Salary:
Description: The Role / Duties

Our client is looking to recruit a motivated and ambitious Complaints Team Leader. The successful candidate will be responsible for a team of 5-9 people to handle vehicle damage claims on a delegated authority basis of up to 25,000 per claim

Main Duties

  • Supervising and supporting your team and advising them on the progression of their cases;
  • Coaching, Training, Developing & Supporting your individual team member to achieve their targets, KPIs along with company SLAs, whilst utilising management reports
  • Organising the day-to-day and month-to-month workloads within the team including work distribution, ensuring that team diaries and workloads are properly managed and maintained and work covered in the event of any unplanned absences;
  • Building and maintaining relationships with key contacts at the insurance agents, broker and insurers, establishing yourself as the key contact in the event of any problems / issues / complaints;
  • Monthly 1-2-1s and regular appraisals with your team members - arranging / conducting training to develop your team members and ensuring that the 2.5 hours training time is met per individual within your team;
  • File & call audits internal audits to ensure that service standards are met and all elements of the claim are captured where possible.
  • Overseeing external audits from CG staff;
  • Investigating, logging and dealing with complaints / grumbles and attempting to resolve before escalation;
  • Attending monthly management meetings with Claims Team Managers. & other Team Leaders;
  • Working with the team to support, motivate and develop positive behaviors and mind set.
  • Managing day-to-day HR issues with team members as they arise.

    Skills & Experience

  • Must have either excellent claims knowledge or previous team leader experience;
  • Have excellent attention to detail, organisation skills and be able to prioritise work accordingly;
  • Be experienced in problem-solving;
  • Must be able to coach and develop others
  • Be confident, enthusiastic, positive, motivated and willing to learn & progress within the company.
  • Have an excellent, efficient, friendly and professional manner;
  • Have excellent communication / customer care skills;
  • Should be confident in having difficult conversations when needed.

    How to apply

    Please forward your CV in confidence to jobs@irsrecruitment.co.uk quoting reference 1702-43AC or visit www.irsrecruitment.co.uk and use the same reference, alternatively if you would like more information please contact Andrew Camilleri

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    For more information contact us at jobs@irsrecruitment.co.uk and attach your CV