Team Leader |
Vacancy Reference Number:1703-34TW |
Location: |
Salary: |
Description: Our client is looking to recruit a motivated and ambitious Team Leader within their SME Commercial and Personal lines division. The successful candidate will be responsible for a team of commercial / personal lines account handlers
Main Duties
Leadership, management and development of a high performing team. Drive increases in the teams Operational Efficiency. Co-ordinate and monitor the workflow of the team. Analyse, review and quantify statistics to identify problem areas, patterns and trends. Ensure Service Standards are met. Ensure the team achieve compliance with all regulatory requirements. Continually seek ways to improve Customer Service. Train, coach and develop staff. Monitor and control the quality of work. Play an active part in supporting the Regional Operations Manager, contributing to planning and strategy. Skills & Experience
Knowledge of all Microsoft applications with particular emphasis in managing a range of Excel Spreadsheets is required. A sound understanding of company procedures and HR practices Evidence of, coaching and motivational skills Evidence of exceeding expectations and KPI s Previous experience of managing a team. Knowledge of the Commercial Insurance market is preferred although not essential. Key Competencies
Strong team player with a positive attitude and outlook. Strong leadership skills with the ability to lead by example and work under pressure to achieve deadlines Self motivated and achievement orientated, with the confidence and ability to influence others at all levels Excellent communication and presentation skills High level of motivation, drive, enthusiasm and commitment Strong analytical skills for data interpretation and an eye for detail Good organisation and task planning skills with a systematic, thorough and logical approach to task completion. A good decision maker willing to accept responsibility is vital A desire to coach and develop staff for success. How to apply Please forward your CV in confidence to jobs@irsrecruitment.co.uk quoting reference 1703-34TW or visit www.irsrecruitment.co.uk and use the same reference, alternatively if you would like more information please contact Anthony Weall on 0161 601 4860. |
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For more information contact us at jobs@irsrecruitment.co.uk and attach your CV |