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Vacancy Information

Team Leader
Vacancy Reference Number:1703-34TW
Location:
Salary:
Description: Our client is looking to recruit a motivated and ambitious Team Leader within their SME Commercial and Personal lines division. The successful candidate will be responsible for a team of commercial / personal lines account handlers

Main Duties

Leadership, management and development of a high performing team.

Drive increases in the teams Operational Efficiency.

Co-ordinate and monitor the workflow of the team.

Analyse, review and quantify statistics to identify problem areas, patterns and trends.

Ensure Service Standards are met.

Ensure the team achieve compliance with all regulatory requirements.

Continually seek ways to improve Customer Service.

Train, coach and develop staff.

Monitor and control the quality of work.

Play an active part in supporting the Regional Operations Manager, contributing to planning and strategy.

Skills & Experience

Knowledge of all Microsoft applications with particular emphasis in managing a range of Excel Spreadsheets is required.

A sound understanding of company procedures and HR practices

Evidence of, coaching and motivational skills

Evidence of exceeding expectations and KPI s

Previous experience of managing a team.

Knowledge of the Commercial Insurance market is preferred although not essential.

Key Competencies

Strong team player with a positive attitude and outlook.

Strong leadership skills with the ability to lead by example and work under pressure to achieve deadlines

Self motivated and achievement orientated, with the confidence and ability to influence others at all levels

Excellent communication and presentation skills

High level of motivation, drive, enthusiasm and commitment

Strong analytical skills for data interpretation and an eye for detail

Good organisation and task planning skills with a systematic, thorough and logical approach to task completion.

A good decision maker willing to accept responsibility is vital

A desire to coach and develop staff for success.

How to apply

Please forward your CV in confidence to jobs@irsrecruitment.co.uk quoting reference 1703-34TW or visit www.irsrecruitment.co.uk and use the same reference, alternatively if you would like more information please contact Anthony Weall on 0161 601 4860.

 
For more information contact us at jobs@irsrecruitment.co.uk and attach your CV