0845 543 6288
Account Executive Wales £30000 | Account Executive East Midlands £0 | Account Executive South West £40000 | Other North West £18000 | Broker North West £50000 | North West £80000 | Account Handler West Midlands £42000 | Account Handler Yorkshire £35000 | Account Handler South West £35000 | Account Handler £26000 | Claims £25000 | Claims North West £23000 | Account Executive £45000 | Account Handler West Midlands £22000 | Underwriter South East £30000 | Underwriting London £85000 | Loss Adjusting South East £35000 | Other South West £100000 | Other West Midlands £100000 | Other Yorkshire £100000 | Claims Manager North West £55000 | Other North West £30000 | Underwriting North West £50000 | Other North West £30000 | Claims Manager North West £55000 | Other North West £60000 | Other North West £32000 | Other North West £40000 | Account Handler North West £35000 | Sales & Business Development North West £25000 | Other North West £20000 | Other North West £16000 | Claims North West £20000 | Account Handler North West £18000 | Account Handler London £55000 | Property Claims Handler £24000 | Account Handler £25000 | Account Executive London £45000 | Sales & Business Development North West £50000 | Other North West £40000 | Sales & Business Development £40000 | Sales & Business Development West Midlands £80000 | Claims North West £25000 | Other £30000 | Claims South East £35000 | Account Handler North West £35000 | Underwriter £30000 | Claims South East £70000 | Account Handler £17000 | Account Handler London £45000 | Account Handler £24000 | Account Handler £27000 | Loss Adjusting £35000 | Loss Adjusting £35000 | Loss Adjusting £35000 | Account Handler £25000 | Account Handler North West £25000 | Account Handler £35000 | Account Handler £25000 | Claims £45000 | Account Handler £20000 | Other £18000 | Account Handler £25000 | Account Handler £16000 | Other £60000 | Account Handler £40000 | Account Handler £45000 | Loss Adjusting £45000 | Account Handler North West £27000 | Account Handler North West £32000 | Account Handler North West £28000 | Account Handler North West £18000 | Other North West £25000 | Claims South West £30000 | Other North West £30000 | Sales Support South West £17000 | Underwriter £25000 | Sales & Business Development East £30000 | Sales & Business Development £18000 | Other £27000 | Other West Midlands £16500 | Risk Management West Midlands £35000 | Account Handler North West £25000 | Other North West £35000 | Wording Technician North West £30000 | Sales & Business Development £18000 | Account Handler £20000 | Other £22000 | Other £30000 | Other North West £30000 | Compliance & Regulatory North West £50000 | Sales & Business Development North West £40000 | Account Handler North West £25000 | Commercial Underwriter North West £30000 | Account Handler North West £25000 | Loss Adjusting £30000 | Loss Adjusting £25000 | Sales Support £18000 | Other £18000 | Account Executive East Midlands £60000 | Broker East Midlands £40000 | FNOL Claims Handler North West £17000 | Other North West £18000 | Claims North West £20000 | Account Executive East £40000 | Account Handler East Midlands £35000 | Account Executive East Midlands £60000 | Other North West £22000 | Account Handler Yorkshire £40000 | Other Wales £25000 | Other £20000 | Other North West £25000 | Underwriting Assistant North West £25000 | Underwriting North West £40000 | Compliance & Regulatory North West £30000 | Other North West £25000 | Other North West £20000 | Personal Lines £18000 | Sales & Business Development £18000 | Account Handler North West £30000 | Broker London £30000 | Sales & Business Development East £45000 | Sales & Business Development East £70000 | Account Handler £35000 | Sales & Business Development South East £50000 | Account Handler South West £35000 | Other £19000 | Other Yorkshire £24000 | Other £16000 | Claims North West £23000 | Underwriting Team Leader Wales £000 | Account Handler £35000 | Account Handler £35000 | Account Executive South East £50000 | Account Handler South East £50000 | Account Executive South East £50000 | General Management London £80000 | Account Handler North West £24000 | Sales & Business Development West Midlands £65000 | Account Handler East Midlands £40000 | Account Handler West Midlands £40000 | Development Underwriter North West £40000 | Claims North West £16500 | Claims North West £40000 | Claims Yorkshire £40000 | Personal Lines North West £22500 | Account Handler Yorkshire £24000 | Sales & Business Development East £25000 |

Vacancy Information

FNOL Claims Handler
Vacancy Reference Number:1705-36SH
Location: North West
Salary:
Description: Claims Handler FNOL

  • To efficiently and accurately register new Motor Claims on behalf of the Company s clients and effectively represent the first interface between the customer and the company.
  • To swiftly and efficiently register claims and answer queries through detailed knowledge of the claims registration procedure.
  • To demonstrate a detailed knowledge of insurance and the terminology of the field thus offering the customer the best possible advice.
  • To at all times promote the corporate image of the company and the company s clients through the provision of the highest level of service quality.
  • To liaise with other company departments and employees as appropriate so as to minimise the inconvenience to the customer and maximise the efficiency of the claims registration procedure.
  • To ensure that you are correctly logged into the appropriate hunt groups in order that all calls are answered within the specified service levels.
  • To have an ability to identify and resolve complicated problems efficiently, in the event of any specialist claims.
  • To ensure personal compliance with the Health and Safety Policy.

    Basic Purpose and Function

    To achieve quality and productivity standards and targets through the day to day efficient and effective answering of incoming calls and be the first point of referral for our clients. Develop good working relations with all clients in order to meet customer and regulatory requirements.

    Essential

  • GCSE English and Maths
  • A minimum of 12 months previous experience of working in a call-centre environment, customer service and/or the field of insurance.
  • A positive and self-confident approach when dealing with customers, and where appropriate, representatives of the Company s clients.
  • The ability to utilise qualities such as empathy, tact and diplomacy when interacting with customers, with the recognition that customers may be distraught and concerned following an incident.
  • Previous experience of assisting in the training and development of staff and a brief understanding and ability to deal with interpersonal issues
  • A willingness to offer suggestions where problems may be identified.

    Desirable

  • The ability to recognise and deal with problematic claims and / or refer them to more senior members of staff for appropriate action.
  • A background in customer relations or experience of conflict resolution would be beneficial.
  • A willingness to perform minor administrative tasks as requested by more senior members of staff.

    Generic Competencies

  • Communication
  • Results Focus
  • Client Focus
  • Developing Self and Others
  • Problem Solving
  • Quality Focus
  • Commercial Awareness
  • Systems of Work
  • Handling Systems

    Specific Competencies

  • Claims Handling Knowledge (Essential)
  • Insurance Knowledge (Desirable)
  • Data Analysis
  • Sales Techniques

    To apply for this role please contact Stuart Holland on 0161 601 4860 quoting reference 1705-36SH.

    Due to the high volume of applications that we receive, if you do not hear from us with 7days, unfortunately your application has been unsuccessful

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    For more information contact us at jobs@irsrecruitment.co.uk and attach your CV