0845 543 6288
Broker North West £18000 | Broker North West £50000 | North West £80000 | Claims £25000 | Claims North West £23000 | Underwriter South East £30000 | Underwriting London £85000 | Other South West £100000 | Other West Midlands £100000 | Other Yorkshire £100000 | Other North West £30000 | Underwriting North West £50000 | Other North West £30000 | Other North West £60000 | Other North West £32000 | Other North West £40000 | Other North West £20000 | Other North West £16000 | Claims North West £20000 | Other North West £40000 | Claims North West £25000 | Other £30000 | Claims South East £35000 | Underwriter £30000 | Claims South East £70000 | Account Handler £17000 | Claims £45000 | Other £18000 | Other £60000 | Other North West £25000 | Claims South West £30000 | Other North West £30000 | Underwriter £25000 | Other £27000 | Other North West £35000 | Other £22000 | Other £30000 | Other North West £30000 | Other £18000 | Broker East Midlands £40000 | Other North West £18000 | Claims North West £20000 | Other North West £22000 | Other Wales £25000 | Other £20000 | Other North West £25000 | Underwriting North West £40000 | Compliance & Regulatory North West £30000 | Other North West £25000 | Other North West £20000 | Broker London £30000 | Account Handler South West £35000 | Other £19000 | Other Yorkshire £24000 | Other £16000 | Claims North West £23000 | Account Handler £35000 | Sales & Business Development West Midlands £65000 | Account Handler East Midlands £40000 | Development Underwriter North West £40000 | Claims North West £16500 | Claims North West £40000 | Claims Yorkshire £40000 | Account Handler Yorkshire £24000 | Healthcare North West £15000 | Claims East £15000 | Claims North West £18000 | Account Handler North West £30000 | Account Executive £50000 | Account Executive North West £60000 | Other North West £40000 | Sales & Business Development South East £28000 | Sales & Business Development South East £45000 | Sales & Business Development North West £28000 | Account Handler London £30000 | Account Handler Yorkshire £40000 | Broker Technician North West £50000 | Account Executive North West £60000 | Other £21000 | Account Handler North East £47000 | Account Executive North East £70000 | Account Handler North West £20000 | Account Handler London £25000 | Personal Lines East £40000 | Claims Wales £20000 | Claims South East £22000 | Account Handler North West £20000 | Account Handler East Midlands £28000 | Account Handler South West £40000 | Account Executive East Midlands £70000 | Personal Lines Yorkshire £22000 | Account Handler North West £40000 | Account Handler Yorkshire £27000 | Account Handler East Midlands £30000 | Account Handler East Midlands £25000 | Account Executive East Midlands £60000 | Account Executive East Midlands £60000 | Account Executive East Midlands £60000 | Account Handler Yorkshire £30000 | Account Handler East Midlands £25000 | Account Executive North West £40000 | Sales & Business Development East Midlands £50000 | Sales & Business Development North West £25000 | Commercial Underwriter North East £40000 | Sales & Business Development Yorkshire £30000 | Account Handler North West £20000 | Sales & Business Development North West £45000 | Sales & Business Development North West £25000 | Risk Management East Midlands £65000 | Account Handler London £25000 | Account Executive East Midlands £60000 | Account Executive East Midlands £25000 | Account Handler North West £20000 | Account Handler North West £35000 | Broker North West £20000 | Loss Adjusting North East £40000 | Loss Adjusting North West £40000 | Account Executive West Midlands £60000 | Account Executive London £50000 | Account Handler West Midlands £40000 | Account Handler East £25000 | Account Handler North West £30000 | Account Handler Wales £25000 | Account Handler South East £37000 | Sales & Business Development Wales £40000 | Account Handler Yorkshire £35000 | North West £35000 | Sales & Business Development Yorkshire £45000 | Account Handler North West £30000 | Account Handler South West £25000 | Motor Fleet Underwriter North West £25000 | Claims North West £25000 | Personal Lines North West £30000 | Underwriting North West £25000 | Account Handler North West £19000 | Claims North West £21000 | Broker South East £80000 | Account Executive North West £37000 | Sales & Business Development East £30000 | Account Executive East £50000 | Account Executive Yorkshire £60000 | Sales & Business Development East £50000 | Account Handler Yorkshire £27000 | Broker West Midlands £35000 | Account Handler East £32000 | Sales & Business Development North West £30000 | Account Handler Yorkshire £25000 | Account Handler North West £35000 | Sales & Business Development East £25000 | Account Handler North West £25000 | Account Executive North East £35000 | Sales & Business Development North East £45000 | Account Handler North West £23000 | Account Handler East £25000 | Account Handler North West £30000 | Other £50000 | Sales & Business Development North West £25000 | Sales & Business Development North West £20000 | Sales & Business Development North West £20000 | Sales & Business Development North West £18000 | Account Handler Yorkshire £25000 | Account Executive South East £60000 | Account Executive South West £60000 | Account Handler South West £32000 | Claims North West £22000 | Claims Yorkshire £30000 | Account Handler East Midlands £35000 | Other North West £40000 | Sales & Business Development Yorkshire £22000 | Healthcare North West £30000 | Sales & Business Development North West £30000 | Account Executive East £30000 |

Vacancy Information

FNOL Claims Handler
Vacancy Reference Number:1705-36SH
Location: North West
Salary:
Description: Claims Handler FNOL

  • To efficiently and accurately register new Motor Claims on behalf of the Company s clients and effectively represent the first interface between the customer and the company.
  • To swiftly and efficiently register claims and answer queries through detailed knowledge of the claims registration procedure.
  • To demonstrate a detailed knowledge of insurance and the terminology of the field thus offering the customer the best possible advice.
  • To at all times promote the corporate image of the company and the company s clients through the provision of the highest level of service quality.
  • To liaise with other company departments and employees as appropriate so as to minimise the inconvenience to the customer and maximise the efficiency of the claims registration procedure.
  • To ensure that you are correctly logged into the appropriate hunt groups in order that all calls are answered within the specified service levels.
  • To have an ability to identify and resolve complicated problems efficiently, in the event of any specialist claims.
  • To ensure personal compliance with the Health and Safety Policy.

    Basic Purpose and Function

    To achieve quality and productivity standards and targets through the day to day efficient and effective answering of incoming calls and be the first point of referral for our clients. Develop good working relations with all clients in order to meet customer and regulatory requirements.

    Essential

  • GCSE English and Maths
  • A minimum of 12 months previous experience of working in a call-centre environment, customer service and/or the field of insurance.
  • A positive and self-confident approach when dealing with customers, and where appropriate, representatives of the Company s clients.
  • The ability to utilise qualities such as empathy, tact and diplomacy when interacting with customers, with the recognition that customers may be distraught and concerned following an incident.
  • Previous experience of assisting in the training and development of staff and a brief understanding and ability to deal with interpersonal issues
  • A willingness to offer suggestions where problems may be identified.

    Desirable

  • The ability to recognise and deal with problematic claims and / or refer them to more senior members of staff for appropriate action.
  • A background in customer relations or experience of conflict resolution would be beneficial.
  • A willingness to perform minor administrative tasks as requested by more senior members of staff.

    Generic Competencies

  • Communication
  • Results Focus
  • Client Focus
  • Developing Self and Others
  • Problem Solving
  • Quality Focus
  • Commercial Awareness
  • Systems of Work
  • Handling Systems

    Specific Competencies

  • Claims Handling Knowledge (Essential)
  • Insurance Knowledge (Desirable)
  • Data Analysis
  • Sales Techniques

    To apply for this role please contact Stuart Holland on 0161 601 4860 quoting reference 1705-36SH.

    Due to the high volume of applications that we receive, if you do not hear from us with 7days, unfortunately your application has been unsuccessful

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    For more information contact us at jobs@irsrecruitment.co.uk and attach your CV