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Vacancy Information

Insurance Client Executive
Vacancy Reference Number:1801-11AC
Location: North West
Description: Our client is looking for a Client Service Executive to join their team in Manchester,

Your main responsibilities will include:

  • Client Relationship Management
  • Seek and build strong relationships at executive and operational levels and communicate the client s strategy across personal company resources including having a full understanding of the individual s character styles and the corporate style
  • Acts as an ambassador with client s executives
  • Responsible for the direction and management of company relationship with the client
  • Manage the communication between the client and service team members
  • Understand client business issues, needs and expectations
  • Seek feedback on service through ongoing client dialogue

    Client Service

  • Agree and implement client service agreement/letter of understanding
  • If client relationship is under threat, report client vulnerable, engaging appropriate teams
  • Ensure that diagnostic tools, Strat Plans are completed as appropriate to identify client risks and needs. Ensure they are built in to client business plan and matched to company resources/solutions
  • Provide leadership by example of the proactive and enthusiastic service levels expected from client service teams
  • Act as a referral point for the resolution of complex client queries internally and externally
  • Host client and insurer meetings in conjunction with specialist broker and client service team
  • Agree and set renewal client service and rolling risk management strategy with the client
  • Overall responsibility for the co-ordination of Placement for each client
  • Lead and sign off programme design activities
  • Lead new business initiatives and defensives including referral generation

    To apply for this role please forward your CV in confidence quoting reference 1801-11AC

    Due to the high volume of applications that we receive, if you do not hear from us within 7 Days, unfortunately your application has been unsuccessful.

    For more information contact us at jobs@irsrecruitment.co.uk and attach your CV