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Vacancy Information

Claims Handler
Vacancy Reference Number:1802-3AC
Location: South East
Description: Our client is looking for a Junior Claims Handler to join their team in Chelmsford. As a Claims Handler you will be responsible for delivering a high quality professional advice service to clients regarding any claims issues. You will handle claims from receipt of notification of loss through to conclusion.

Key Responsibilities:

  • Ensure market / insurance / legislation and other technical knowledge is developed and maintained to enable efficient claims handling and that Business systems are updated regularly and that data held is 100% accurate at all times, to facilitate accurate claims reporting.
  • Update insurers and recovery agents and inform of any additional information acquired during the claims process. Review insurers, recovery agents and solicitors queries and resolve wherever possible
  • Regularly assess the status of claims with clients / insurers / recovery agents/solicitors (as applicable) and ensure that all parties are informed of progress or chased for updates as necessary.
  • Advise and update clients on all meaningful events and discussions during the claim ensuring complete customer happiness
  • Can you offer appropriate technical advice to clients throughout the duration of the claim? Be encouraging, compassionate and effectively handle their expectations? Your role is focussed on regarding the claim process, timescales, policy and/or legal liability and quantum.
  • Identify and inform Line Manager of any claims which may generate a complaint
  • Process all claim notifications, further advices and collections in accordance with the Claims Divisions procedures
  • Ensure that claims statistics, when required by the client, Placing Department or insurers on risk, are accurate and produced in accordance to SLAs
  • Ensure all relevant inward/outward correspondence is added to each claim file in the correct order, including contemporaneous notes of any telephone conversations / meetings

    To apply for this position the successful candidate must have the following skills:

  • Cert CII/ Dip CII (Chartered Insurance Institute) qualification desirable and educated to GCSE standard or equivalent
  • Previous experience within the insurance industry with specific claims handling focus.
  • Good customer service focus along with good planning and analytical skills.
  • Identify potential risk/issues and seek advice/consultation when required. Apply due diligence and process adherence accompanied by high accuracy and attention to detail.
  • Good communication and interpersonal skills and takes initiative when assisting team members.
  • MS office proficiency.
  • Eligible to work in the UK

    How to apply;

    To apply for this role, please forward your CV in confidence quoting reference 1802-3AC.

    Due to the high volume of applications that we receive, if you do not heard from us within 7days unfortunately your application is unsuccessful.

    For more information contact us at jobs@irsrecruitment.co.uk and attach your CV