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Vacancy Information

Property Claims Specialist
Vacancy Reference Number:1809-21TW
Location: Yorkshire
Description: Our client is looking to a recruit a Property Claims Specialist to join their team in Elland. Your role will involve building close working relationships with adjusters, key clients & suppliers. You will also be responsible for providing a first class customer experience through proactive claims management, assisting the Operations Manager and Team Leader in developing the skills and abilities of the team and providing coaching and mentoring to team members and assisting the continuous development of processes and procedures.

Role / Responsibilities:

  • Ownership of internal processes within the Team ensuring these are challenged and updated where appropriate with agreement from the management team.
  • Managing outstanding caseloads for adjusters, ensuring appropriate claim progression and manage own WIP allocation as required.
  • Responsible for appropriate supplier management and escalations where required.
  • Ensure the accuracy of information recorded in the database across multiple systems.
  • Support the management team in achieving service standards, company and contractual requirements.
  • Compose proficient letters and short format Adjuster reports and support the wider team in their development in this area.
  • Provide high quality and professional assistance when dealing with telephone calls, correspondence and internal support.
  • Handle verbal and written complaints in line with DG and Client Complaint Handling Guidelines.
  • Keep up to date with client philosophies, processes and ensure revenue generation is maximised. Where appropriate working with the management team to update and amend processes and philosophies and communicate these within the team.
  • Adapt to the constantly changing requirements of the department and the company and perform additional tasks as may be required.
  • Demonstrate DG values every day

    To apply for this role the successful candidate must have the following skills:

  • Analytical & Objective thinker
  • Communication skills (written and verbal)
  • Professional Insurance Qualification
  • Forward thinking with ability to manage varied workloads
  • Computer literate and strong keyboard skills
  • Organisational and task prioritisation skills

    How to apply:

    To apply for this role, please forward your CV in confidence quoting reference 1809-21TW.

    Due to the high volume of applications that we receive, if you do not hear from us within 7 days unfortunately your application has been unsuccessful

    For more information contact us at jobs@irsrecruitment.co.uk and attach your CV